TorGuard Review
Review snapshot
Overview
In-Depth Analysis
Why we are not recommending TorGuard: the consistent issue across the public sources we reviewed is responsiveness — affiliates and customers describing support tickets being merged or ignored, payouts and refunds delayed or denied, and account changes communicated only after escalation. TorGuard's own affiliate agreement also gives the company very broad discretion to terminate affiliates and withhold commissions “for any or no reason, with or without notice.”
We treat that combination — a documented complaint pattern, broad discretionary terms, and an active law-firm investigation notice into recurring-billing practices — as a meaningful risk signal for any reader thinking about buying a subscription or joining the affiliate program. None of this is a court finding, and TorGuard may resolve any individual complaint on its merits, but the pattern is consistent enough that we have stopped promoting them.
If you are an existing TorGuard customer, the practical advice is: check your billing dates and renewal settings, document any support contact, and if you experience a billing dispute, escalate via your card issuer or PayPal as well as through TorGuard support.
Features
- ✓AES-256 encryption
- ✓No-logs policy
- ✓Kill switch
- ✓Stealth VPN mode
- ✓Split tunneling
- ✓Multiple AU servers
- ✓Verify current device limit
- ✓Advanced routing options
- ✓Port forwarding available
- ✓OpenVPN & IKEv2 support
- ✓Proxy available
- ✓7-day free trial
Pros
- ✓Good value ($2.99/month)
- ✓Advanced features (split tunneling, stealth)
- ✓Verify current device limit
- ✓Multiple AU servers
- ✓Good for privacy-conscious users
- ✓Flexible configuration
- ✓Strong encryption
- ✓7-day free trial (unusual)
- ✓Transparent policies
- ✓Port forwarding support
Cons
- ✗Complex setup (not for beginners)
- ✗Limited customer support (email/ticket only)
- ✗Smaller provider (less brand recognition)
- ✗Slower (390 Mbps)
- ✗Interface can be confusing
- ✗Documentation lacking for beginners
Affiliate payment and billing complaints we found
We found a pattern of public complaints and legal-investigation material that raises concerns about TorGuard affiliate payouts, support responsiveness, recurring billing, cancellations, and refunds. These are complaint records and allegations, not court findings, so we are treating them as risk signals rather than proven misconduct. Linked sources let readers judge the pattern themselves.
Disclosure: Australian VPN previously promoted TorGuard via their affiliate program and currently believes it is owed affiliate commissions. Our own messages to TorGuard about this have so far gone unanswered. We have removed promotional framing for TorGuard while this remains unresolved.
- TorGuard forum: “Affiliate Withdrawal - No response”
A TorGuard forum thread is indexed with a snippet from the original poster saying they requested payment of affiliate commissions and had not received a response, adding that support did not answer.
- TorGuard forum: “Affiliate late payment”
Another indexed TorGuard forum thread includes a user snippet saying they had been waiting since March 18 for an affiliate payment, and that follow-up tickets appeared to be merged rather than answered.
- TorGuard forum: “Not paying affiliate earnings”
A separate TorGuard forum thread, indexed publicly, complains about affiliate earnings allegedly not being paid out and lack of response on tickets.
- Reddit: affiliate payout tickets allegedly merged with no response
A Reddit thread titled “Affiliate payout” is indexed with a complaint that five support tickets submitted from January 1 onward were merged into a single ticket and received no response.
- Reddit: affiliates alleging non-payment
A r/VPNTorrents thread titled “Torguard is once again not paying Affiliates” discusses alleged unpaid affiliate earnings and argues TorGuard should stop promoting an affiliate program if payouts are unreliable.
- Former affiliate account: long-form partnership breakdown allegation
TechReviewAdvisor published a first-person account from a former TorGuard affiliate alleging unanswered support tickets over months, late payments, recurring commissions stopping without warning, contradictory explanations from TorGuard, and a final payout only after escalation. Treat this as one publisher’s account, not an adjudicated finding.
- BlackHatWorld: 45+ day affiliate support blackout allegation
A BlackHatWorld thread alleges a 45+ day support blackout across multiple TorGuard affiliate tickets, account termination citing previously-unmentioned “violations”, and denied payout. Again: allegation, but consistent with the broader pattern.
- TorGuard’s own affiliate terms allow broad termination/withholding
TorGuard’s public affiliate agreement says TorGuard may cancel an affiliate enrolment “for any or no reason, with or without notice,” and uses “sole discretion” language around qualified purchases and withholding commission fees. This is the official program text on TorGuard’s own site.
- WMP Law: auto-enrolment and cancellation investigation notice
Law firm Wittels McInturff Palikovic published an investigation notice describing complaints about alleged automatic enrolment in paid plans, difficulty cancelling, and refund friction. This is an investigation notice, not a court judgment.
- BBB complaint records: support, refund, autorenewal issues
Better Business Bureau complaint records include customer allegations about paid services no longer being supported, refusal of refunds, and disputed auto-renewal charges. Some complaints in the publicly visible BBB material were marked as unanswered. TorGuard is listed as not BBB Accredited.
- ComplaintsBoard: unresolved support/refund complaints
ComplaintsBoard lists user-submitted reviews and complaints alleging slow or absent support responses, refund refusal, unexplained recurring billing, and cancellation difficulty. Complaint-board content is user-submitted, so treat it as reputation evidence rather than verified fact.
These are public third-party complaint records, forum posts, an investigation notice, and TorGuard's own published terms. We have summarised them and linked the originals so readers can verify the context themselves. Where a source is an allegation, user-submitted complaint, or investigation notice rather than a court finding, we have said so. Checked May 2026.
The Verdict
We are not recommending TorGuard
Based on the public complaint pattern documented in the section above — affecting both affiliates and paying customers — we have stopped sending readers to TorGuard. If you are looking for a VPN, please compare the providers we still recommend instead.
Checked May 2026. We will revisit this position if the complaint pattern is resolved.
TorGuard FAQ — Australia
Other VPN Reviews
Not recommending TorGuard right now
See the complaint evidence above and compare providers we still recommend.